Last updated

Terms and Conditions

These Terms and Conditions govern the use of the Cantina Brasil website and the online purchase of Brazilian products for delivery, collection or local delivery within the United Kingdom.

Last updated

2026-04-07

cantinabrasilnc@gmail.com

+447415985777

Retailer contact

1. Who we are and how to contact us

Cantina Brasil operates as an online store serving the United Kingdom, focused on grocery, butcher, frozen and non-alcoholic Brazilian products.
You can contact us using the support channels published on this website before or after placing an order.
By using the website or placing an order, you confirm that the information you provide is accurate, complete and up to date.

2. How the contract is formed

Products shown on the website are an invitation to purchase and do not amount to automatic acceptance of your order.
A contract is formed when we confirm that your order has been accepted for processing, including confirmation sent through electronic or operational channels.
We may refuse or cancel an order before acceptance where there is an obvious pricing error, lack of stock, payment failure, incomplete delivery data or a reasonable suspicion of fraud.

3. Products, pricing and availability

We make reasonable efforts to keep descriptions, photographs, weights, units and prices accurate, but minor visual or packaging differences may occur.
All prices displayed on the website are in pounds sterling (GBP). Delivery charges, discounts and applicable fees are shown before checkout is completed.
Availability depends on actual stock and operational logistics for your postcode, delivery method and service window.

4. Payment

Cantina Brasil uses a commercial flow that may involve operational order completion through WhatsApp and, where available, card or cash payment.
An order is only treated as paid once valid confirmation is received from the payment provider or the agreed payment method.
If a charge is declined, reversed or unauthorised, we may pause fulfilment until the matter is resolved.

5. Delivery, collection and passing of risk

We offer nationwide shipping, local delivery and collection, subject to postcode coverage, available service windows and logistics rules shown at checkout.
It is your responsibility to ensure that delivery details, property access instructions, phone number and receiving information are correct when placing the order.
Risk in the goods passes to you when the order is physically delivered to the named recipient or collected.

6. Cancellations, returns and perishable goods

Under the Consumer Contracts Regulations, consumers buying at a distance will normally have 14 days to cancel certain orders from the date goods are received.
That cancellation right will generally not apply to perishable or rapidly deteriorating goods, including meat, chilled, frozen, fresh and other short-life food products, or to sealed goods that have been unsealed and are not suitable for return for health protection or hygiene reasons.
Nothing in these terms limits your statutory rights where goods are faulty, unsafe, damaged, incorrect or not as described.

7. Incorrect, missing or faulty items

If an item is missing, damaged, packed incorrectly or affected by a quality issue, contact us as soon as possible with photographs, a description of the issue and the order number.
Where the law requires, we may offer a replacement, refund, store credit or another appropriate remedy after reviewing the case.
We may request reasonable information to verify the problem, including batch details, packaging, delivery temperature and timing of the complaint.

8. Customer accounts

You are responsible for keeping your login credentials confidential and for activity carried out through your account.
We may suspend or close accounts where there is abuse, fraud, improper chargeback activity, breach of these terms or unlawful use of the website.
You agree to use the website only for lawful purposes and for personal or otherwise permitted business use.

9. Liability and fair use

Nothing in these terms excludes or limits liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or mandatory consumer rights.
Subject to applicable law, we are not responsible for indirect losses, loss of profit or losses that were not reasonably foreseeable when the contract was formed.
These terms must be interpreted fairly and, if any provision is found invalid, the remaining provisions will continue to apply.

10. Privacy and communications

We process personal data only to the extent necessary to manage accounts, orders, customer support, fraud prevention and legal obligations.
By placing an order or creating an account, you agree that we may send operational communications relating to your order, payment, delivery, collection or support.
Marketing communications should always follow your preferences and the applicable data protection and electronic communications rules.

11. Governing law

These terms are governed by the laws of England and Wales, without prejudice to any mandatory consumer protections that apply within the United Kingdom.
Disputes may be brought before the competent courts of the United Kingdom, subject to applicable jurisdiction and consumer protection rules.