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Privacy Policy

This Privacy Policy explains how Cantina Brasil collects, uses, shares and protects personal data related to website browsing, account creation, orders, support requests and operational communications.

Last updated

2026-04-14

Email

cantinabrasilnc@gmail.com

WhatsApp

+447415985777

Privacy and data protection

1. Data we collect

  • We may collect account information such as your name, email, phone number, address and login credentials when you register, place an order or contact us.
  • We may also store operational order details including purchased items, delivery method, payment method, coupon usage and support history.
  • Technical data such as cookie choices, session details, language and basic navigation metrics may be processed for security, performance and service improvement.

2. How we use the data

  • We use personal data to create and maintain accounts, process orders, arrange delivery or collection, confirm payment and provide customer support.
  • We also process data for fraud prevention, platform security, legal compliance and the handling of disputes or chargebacks.
  • Where permitted, we may use contact details for marketing communications, always subject to your preferences, consent requirements and applicable UK rules.

3. Legal basis and sharing

  • We process data where necessary to perform a purchase contract, comply with legal obligations, pursue legitimate interests in safely operating the business, or based on consent where required.
  • Data may be shared with essential service providers such as hosting, authentication, payments, messaging, logistics, media storage and technical infrastructure vendors.
  • We do not sell personal data as a standalone business activity. Sharing is limited to what is reasonably necessary to operate the service.

4. Retention, security and rights

  • We retain personal data only for as long as required to meet commercial, operational, tax, anti-fraud and other applicable legal obligations.
  • We apply reasonable organisational and technical safeguards, but no online system can guarantee zero risk.
  • You may request access to, correction of, updating of or deletion of personal data, subject to mandatory retention duties and applicable legal limits.

5. Privacy requests

  • Requests concerning privacy, data protection or exercise of data rights can be sent through the contact channels shown on this page.
  • To protect the account, we may request reasonable identity verification before carrying out changes or deletion requests.
  • Where we receive a deletion request, we will review any legal or operational records that must be retained before completing the requested removal.